Additional Business & Service Informatio

Additional Business & Service Information

(for payment verification purposes)

1. Company Information

The services offered on this website are provided by:

Legal Entity Name: SHPS Alazanishop

Legal Form: Limited Liability Company (LLC)

Identification Number: 405335230

Registration Date: 16 May 2019

Registering Authority: LEPL National Agency of Public Registry, Georgia

Legal Address:

Georgia, Tbilisi, Vake-Saburtalo District,

O. Taktakishvili Street N7–9, Building 7

Trade Name / Venue Name: St.Bunny

Service Location Address:

31 Alexander Griboedov Street, Tbilisi, Georgia

2. Contact Information

Customers may contact us using the following details:

Email: decanter.tbilisi@gmail.com

Phone: +995 558 808 844

All customer inquiries are handled during business hours.

3. Business Hours

Customer support & communication hours:

Monday to Friday, 12:00 – 19:00 (local time)

Culinary classes are conducted according to the scheduled booking time confirmed in advance.

4. Services Description

We operate restaurant services under the brands St. Bunny and Pasta Osteria in Tbilisi, Georgia.

Our business includes dine-in restaurant services, takeaway orders, and food delivery within Tbilisi. Customers can order ready-to-eat meals and beverages for on-site consumption or off-site delivery.

In addition, we organize culinary classes and private events (including birthday celebrations and group experiences), where customers participate in guided cooking sessions at our restaurant premises. These services include the use of ingredients, equipment, and instructor support, as well as food and beverages provided as part of the experience.

Payments may be made online for restaurant reservations, food orders (including takeaway and delivery), event bookings, and participation in culinary classes.

All services are provided either at our physical restaurant locations or through local delivery services within Tbilisi.

5. Payment & Delivery Terms

5.1 General Payment Terms

Payments may be made online for restaurant services, food orders (dine-in, takeaway, and delivery), culinary classes, and private events.
Full or partial prepayment may be required depending on the service type and booking conditions.

5.2 Culinary Classes & Events

Full prepayment is required at the time of booking for culinary classes and private events.
The service is provided in person at the restaurant location in Tbilisi, Georgia.
Bookings are confirmed only after successful payment.

5.3 Food Orders (Dine-in, Takeaway & Delivery)

Customers may place orders for food and beverages for dine-in, takeaway, or delivery.
Delivery is available within Tbilisi and is carried out by in-house staff or third-party delivery services.
Estimated delivery times may vary depending on location, order volume, and external factors.

5.4 Order Issues & Refunds (Food Orders)

If the delivered or prepared order does not match the confirmed order (wrong item, missing item, or incorrect preparation), the customer is entitled to a full or partial refund.
Refunds are processed to the original payment method within 3 business days after the issue is verified.

5.5 Cancellation & Refund Policy (Culinary Classes & Events)

Customer-initiated cancellations are non-refundable.
If the service is cancelled by the company, the customer is entitled to a 100% refund.
Refunds are processed via bank transfer or original payment method within 3 business days.

5.6 Fraud Prevention & Payment Security

The company reserves the right to refuse or cancel any order in case of suspected fraud, unauthorized transactions, or misuse of payment methods.

6 What the Customer Pays For

The customer pays for:

Participation in on-site culinary classes
Use of ingredients, equipment, and instructor services
Food and beverages included as part of the culinary class experience
Restaurant services, including dine-in experience
Food and beverages ordered for takeaway or delivery
Delivery services (where applicable)
Private events and group bookings (including birthday celebrations and special occasions)
Reservation deposits (if applicable)

No additional or hidden charges apply.